We are seeking a dedicated and enthusiastic Remote eCommerce Sales & Customer Service Representative to join our growing team.This role is essential in delivering a seamless online shopping experience while supporting both sales and post-purchase customer needs.If you enjoy helping customers, closing sales, and working in a fast-paced eCommerce environment - all from a remote setting - we'd love to hear from you.Primary Responsibilities:Customer Assistance & Sales Support:Guide customers through product selection and purchasing decisions, actively supporting sales and conversions.Multi-Channel Communication:Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions.Order Management:Create, verify, and qualify new orders accurately using our POS system.Order Tracking & Follow-Up:Monitor order status and provide proactive updates to customers.Lead & Ticket Management:Manage sales leads and customer requests using Zendesk.Claims & Issue Resolution:Handle claims, concerns, and service issues professionally and efficiently to ensure customer satisfaction.Qualifications & Skills:Sales Experience:Prior sales experience is preferred, particularly in eCommerce, furniture, or home-goods environments.Customer Service Experience:Proven ability to deliver excellent customer support in an online or retail setting.Technical Skills:Familiarity with Google Workspace, Zendesk, FedEx Manager, and UPS Manager is highly desirable.Remote Work Readiness:Self-motivated, highly organized, and able to manage time effectively in a remote environment.Initiative & Ownership:Strong ability to take ownership of tasks, adapt to changing priorities, and work independently.Communication & Collaboration:Excellent verbal and written communication skills with the ability to collaborate across departments.What We Offer:Fully remote position.Supportive, collaborative team environment.Opportunity for growth within a stable and expanding eCommerce business.Join our team and help create an outstanding online shopping experience while contributing to sales success.Apply today!.
Salary: USD 36000 - 60000 per year
