IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Job Title: E-commerce Store Manager & Marketplace Specialist
Job ID: ZACRIC1R
Industry: E-Commerce / Incontinence Senior Products
Location: South Africa is preferred / LATAM can be considered / PH
Job Status
Part Time (1st Month) → into Full Time
Work Schedule
10:00 AM to 2:00 PM EST
(When full time: 10:00 AM to 7:00 PM EST)
Salary
$6 - $8 per hour
Target Start Date
ASAP Role Overview About the Client
We are a Canadian ecommerce company specializing in medical and senior care products sold through major online marketplaces and our WordPress website. We serve a customer base that values discretion, professionalism, patience, and trust. Accuracy and reliability are critical in our business.
We are looking to build a long-term working relationship with someone who takes ownership of their work and grows alongside the company. About the Role
We are hiring an Ecommerce & Operations Virtual Assistant to manage daily ecommerce operations and customer support across multiple sales channels including online marketplaces and our WordPress website.
This role focuses on order administration, customer communication, basic website updates, and ongoing administrative support so the owner can focus on fulfillment and strategic growth.
The ideal candidate is detail-oriented, calm under pressure, trustworthy, and communicates with customers in a respectful, patient, and professional manner.
Key Responsibilities Ecommerce Operations & Order Administration
Log into Walmart Marketplace, Amazon Seller Central, and WordPress daily
Review and organize all orders across channels so they are ready for warehouse fulfillment
Create and maintain daily order lists in Google Sheets, including SKUs, customer names, and key notes
Prepare shipping labels and ensure tracking details are properly updated
Monitor marketplace issues such as claims, returns, price competitiveness, and order adjustments
Flag unusual patterns, errors, or operational issues early and provide clear summaries to the owner
Refunds will be reviewed and processed directly by the owner
Customer Support & Communication
Manage customer messages from Walmart and Amazon
Respond to customer emails and live chat inquiries professionally and promptly
Handle order changes, sizing questions, and general support inquiries
Answer inbound phone calls when required, take clear messages, and escalate urgent matters
Maintain a calm, friendly tone appropriate for senior customers and caregivers
WordPress Website Updates & Maintenance
Confidently navigate WordPress and WooCommerce
Upload products using provided images, pricing, and details
Support website upkeep including formatting corrections and spotting content issues
Create and publish blog posts using AI tools and owner guidance
Assist with basic SEO tasks and updates in Google Search Console when requested
Invoicing & Administrative Support
Update invoice numbers and dates using owner-provided templates
Maintain organized and accurate records in Google Sheets and Notion
Assist with structured workflows and documentation inside Notion
Complete simple posting or administrative tasks when requested
Research & Outreach Support
Build lists of medical supply businesses, clinics, and related organizations
Gather names, emails, phone numbers, and organized notes
Prepare draft outreach emails for owner review
Support LinkedIn and research tasks as trained
Tools You Will Use
Walmart Marketplace
Amazon Seller Central
WordPress + WooCommerce
Google Sheets
Google Search Console
ClickShip (shipping labels)
Notion
Email and live chat platforms Qualifications & Skills Required
Strong written and spoken English with professional phone etiquette
Hands-on experience with WordPress (must navigate confidently)
Experience with ecommerce platforms (Amazon Seller Central and/or Walmart Marketplace preferred)
Strong attention to detail and ability to manage many small daily tasks
Calm, respectful communication style
High integrity and confidentiality
Comfortable following checklists and structured workflows
Preferred
Experience with WooCommerce
Experience with shipping workflows, tracking, and order management
Basic SEO and blog publishing experience
Experience handling sensitive customer information Privacy & Trust
You will handle customer names, order information, and business operations data. Access will be limited and permission-based. Professionalism, discretion, and confidentiality are essential. Training & Onboarding The owner will provide structured training on workflows, templates, and channel rules. We are looking for someone who learns quickly, takes notes, asks thoughtful questions, and improves consistently.
Growth
Opportunity
There is opportunity for increased responsibility and expanded scope as the business grows for the right candidate who demonstrates reliability and strong performance.
