Technical Support Lead: Major Incidents

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Shore360 is looking for a Technical Support Team Lead to guide a team of Level 2 engineers in delivering top-tier technical support for Janison's products. You will drive incident management, RCA/PIR, and cross-functional collaboration across Engineering, Product, DevOps, and Customer Success. You will mentor engineers, manage incidents, and lead continuous improvement to achieve service levels and business goals while maintaining a customer-first culture.

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