Role Summary
Gashap Technologies is seeking a reliable, detail-oriented, and highly organized
Vendor Manager / Project Coordinator based in the Philippines. This role will support vendor sourcing, technician coordination, project updates, documentation tracking, customer reporting, and daily operational follow-up.
The ideal candidate must be a strong communicator with excellent follow-up skills. This person will help ensure that technicians, vendors, and subcontractors are properly screened, scheduled, documented, and prepared before any project work begins.
This role is critical to helping Gashap maintain a success-first mindset. We confirm the right technician, the right location, the right tools, the right scope understanding, and the right documentation before committing to work.
Key Responsibilities
Manage vendor and technician sourcing for IT, data center, cabling, AV, dispatch, and field service projects.
Support daily project coordination between customers, internal team members, vendors, subcontractors, and field technicians.
Build and maintain a technician and vendor database by location, skill set, rate, certifications, availability, and performance history.
Contact vendors and technicians to confirm availability, pricing, tools, experience, location, and ability to complete assigned scopes.
Assist with vendor onboarding documents, including W-9, COI, NDA, safety certifications, OSHA documents, lift certifications, payment information, and subcontractor agreements.
Track technician readiness before dispatch, including site access, tools, arrival time, dress code, safety requirements, and scope understanding.
Maintain project trackers, vendor trackers, site lists, and daily status reports in Smartsheet, Excel, Teams, Google Sheets, or KazSana.
Follow up with vendors before, during, and after each project or work order.
Collect closeout documents, including photos, completion notes, test results, signoffs, asset details, cable labels, and customer approvals.
Escalate vendor issues quickly, including no-shows, poor communication, incorrect skill set, missing documents, safety concerns, or late arrival.
Assist with rate negotiation while protecting company margins.
Support customer updates by providing accurate field status and documentation to the project manager.
Help maintain vendor scorecards based on reliability, communication, work quality, safety, closeout quality, and customer feedback.
Required Qualifications
2+ years of experience in vendor coordination, project coordination, dispatch, staffing, recruiting, customer support, or operations.
Strong English communication skills, both written and verbal.
Ability to work remotely and communicate professionally with U.S.-based teams, vendors, and customers.
Strong follow-up skills and attention to detail.
Comfortable using Microsoft Teams, Excel, Google Sheets, email, and project tracking tools.
Ability to manage multiple vendors, tasks, and deadlines at the same time.
Must be dependable, responsive, and organized.
Must be willing to work with U.S. Eastern Time overlap.
Preferred Qualifications
Experience supporting U.S.-based companies.
Experience in IT services, data centers, telecom, structured cabling, AV, low voltage, field services, staffing, or dispatch.
Experience with Smartsheet, CRM tools, vendor management systems, or work order platforms.
Basic understanding of technician roles such as rack and stack, fiber/copper cabling, hardware installation, POS deployment, CCTV, access control, AV installation, and network support.
Key Performance Indicators
Vendor response time.
Number of qualified vendors added monthly.
Percentage of vendors fully onboarded.
Successful technician assignment rate.
Reduction in no-shows.
Accuracy of project trackers.
Timely closeout document collection.
Vendor performance tracking.
Customer and PM satisfaction.
Compensation
This is a full-time remote role based in the Philippines with a monthly compensation of:
$650 USD per month
Potential future growth may be available based on performance, reliability, communication, successful project support, vendor quality, and ability to reduce operational issues.
Pay: Php40,000.00 per month
Benefits
- Opportunities for promotion
- Pay raise
- Work from home
Work Location: Remote
