<span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Overview</span></span></span></b><br><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">IHI is seeking a Senior Technical Business Analyst & Report Developer to lead complex initiatives that bridge business needs and technical solutions. This role requires strong experience with enterprise systems, particularly ServiceNow Nuvolo, along with a solid understanding of asset management, maintenance management, and supply chain operations. Experience supporting or working within the Department of Veterans Affairs environment is highly preferred. I</span>n this role, you will play a pivotal role in bridging the gap between stakeholders and technical teams by capturing, analyzing, and documenting functional and non-functional requirements. You will lead stakeholder meetings to gather insights, ensuring that business needs are clearly understood and translated into actionable deliverables. Your ability to create detailed process diagrams, such as workflows and system interaction maps using tools like Visio, will be essential in visualizing complex processes. Additionally, you will craft clear, traceable, and testable requirements in user story format, ensuring alignment with project goals. In this dynamic role, you will work to design, develop, and maintain reports and dashboards that support operational visibility, regulatory compliance, and data-driven decision-making.<br>To excel in this position, you will need to be proficient in tools like Jira and Confluence, which will support your ability to manage requirements and collaborate effectively with cross-functional teams. You will also guide scope management for requirements, ensuring that project objectives remain focused and achievable. Your role will involve translating complex technical concepts into simple, accessible language for non-technical stakeholders, fostering clear communication and alignment. Additionally, you will support testers by assisting with the creation of test cases and coordinating testing efforts to ensure that requirements are met. Your ability to work seamlessly with diverse stakeholder groups, including business customers, development teams, product owners, and product managers, will be key to driving successful outcomes.<br>This role requires a combination of technical expertise and interpersonal skills. Experience in conducting stakeholder meetings, creating process diagrams, and writing detailed requirements will be invaluable. Familiarity with system integration in both legacy and cloud environments will help you navigate the technical landscape effectively. Strong writing skills and the ability to simplify complex ideas will enable you to communicate effectively with both technical and non-technical audiences. Your ability to support testing efforts and ensure requirements are met will further solidify your contributions to the team. This is an opportunity to work in a dynamic environment where your analytical skills and collaborative mindset will make a meaningful impact.<br>You will be responsible for gathering and validating reporting requirements, tracking deliverables against project timelines, and ensuring that all reporting outputs meet quality, accessibility, and accuracy standards. Your ability to identify data issues, mitigate reporting risks, and maintain key documentation—such as requirements documents, data definitions, test scripts, and issue logs—will be essential. <br>This role demands a proactive, detail-oriented mindset with strong analytical capabilities. You will lead the creation and maintenance of report documentation, ensuring all materials are structured, clear, and tailored to business stakeholder needs. You will also support the development of standard operating procedures, validate workflows created by analysts, and ensure reporting logic aligns with data governance and source-system rules. <br>To succeed in this role, you will need a strong understanding of system interfaces, data flows, and integration points across both legacy and cloud environments while leveraging strong SQL experience, knowledge of data modeling and BI concepts, and familiarity with visualization/reporting tools. Your ability to break down complex reporting needs, adapt to changing project requirements, and collaborate effectively with cross-functional teams will be critical. This is an opportunity to bring structure and clarity to complex reporting initiatives while contributing to measurable program outcomes. <br><br><b><span style="color:#000000;">Key Responsibilities</span></b></span></span></span></span></span><ul style="margin-bottom:5px;"><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Conduct stakeholder meetings to document business requirements, analysis, and capture functional and non-functional requirements</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Work closely with scrum team to refine business requirements into functional and non-functional requirements.</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Create process diagrams (e.g., Visio) to represent workflows and system interactions</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Write clear, traceable, and testable requirements in user story format</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Collaborate with business stakeholders, analysts, and product teams to understand and document reporting requirements. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Define reporting scope, objectives, data sources, and success criteria in alignment with project goals. </span></span></span></span></span></span></li><li style="margin-left:16px;margin-bottom:11px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Create, edit, and update reports within Nuvolo Service Now, in alignment to previously gathered requirements. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Conduct impact analysis to identify gaps, risks, and dependencies associated with reporting needs. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Develop and execute test plans to validate report functionality, accuracy, and completeness. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Perform root cause analysis on data discrepancies and coordinate with data engineers to resolve issues. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Maintain data dictionaries, mapping documents, metadata catalogs, and reporting logic documentation. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Ensure reporting outputs meet federal, security, and compliance guidelines where required.</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Create and maintain comprehensive reporting documentation written in clear, plain language: </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Adhere to report specifications, requirements documents, SOPs, and test scripts </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Provide structured updates, meeting notes, action logs, and status reports to stakeholders. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Own documentation as a product—ensuring clarity, consistency, and accessibility.</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Understand system interfaces, data flows, integration points in both legacy and cloud environments</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Support testers with writing test cases and participating or coordinating testing to ensure requirements are met</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Translate complex technical ideas into simple language for non-technical stakeholders</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Guide scope management for requirements</span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Track reporting deliverables against the project plan, escalating risks or blockers as needed. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Support on-time, in-scope, and in-budget report development and delivery. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Coordinate with cross-functional and federal teams to support data readiness, UAT, and production migration. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Participate in Agile ceremonies such as sprint planning, backlog refinement, and sprint reviews. </span></span></span></span></span></span></li><li style="margin-bottom:5px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Assist in identifying opportunities to streamline reporting processes and optimize workflows.</span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Required Qualifications</span></span></span></b></span></span></span><ul style="margin-top:7px;margin-bottom:7px;"><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">5+ years of experience as a Technical Business Analyst or in a similar role.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Hands-on experience with the ServiceNow Nuvolo application.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Strong knowledge of asset management and/or maintenance management systems.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Experience working with supply chain systems and processes.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Familiarity with Department of Veterans Affairs systems, processes, or projects.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Experience working within Agile SAFe environments.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Ability to obtain and maintain a Public Trust clearance.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Strong analytical, problem-solving, and communication skills.</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Experience with system integrations and data analysis.</span></span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Preferred Qualifications</span></span></span></b></span></span></span><ul style="margin-bottom:5px;"><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Familiarity with VA asset management systems and/or experience working with Federal Government Agencies</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Integrate use of AI tools to support the requirements refinement and delivery process.</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Familiarity with 508 compliance and cybersecurity concerns</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Experience with Agile SAFe and scrum methodologies</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Strong organizational skills, attention to detail, and ability to problem-solve with ambiguous requirements and evolving priorities</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Ability to work in dynamic, contractor and FTE federal environment</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Focus on VA mission and how IT systems impact veteran care and benefits</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Proficiency in Microsoft Office, reporting/BI tools, and project management tools (e.g., Jira, Confluence). </span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Experience developing report specifications, user guides, and clear stakeholder documentation. </span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Technical background with APIs, data mapping, or system architecture.</span></span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Education and Certifications </span></span></span></b><b><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">:</span></span></b></span></span></span><ul style="margin-bottom:5px;"><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Agile certifications preferred</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Lean Six Sigma or other process improvement certification preferred.</span></span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Bachelor’s degree + 5 years’ experience in requirements elicitation in federal government environment </span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Experience with ETL processes, data modeling, or enterprise data warehouses.</span></span></span></span></span></span></li><li style="margin-bottom:5px;margin-left:16px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;">Experience with ServiceNow or Nuvolo reporting frameworks</span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Key Competencies</span></span></span></b></span></span></span><ul style="margin-top:7px;margin-bottom:7px;"><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Stakeholder engagement and communication</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Requirements elicitation and documentation</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Process optimization</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Technical acumen and systems thinking</span></span></span></span></span></span></span></li><li style="margin-top:7px;margin-bottom:7px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;"><span style="font-size:14pt;"><span style="font-family:'Times New Roman', serif;"><span style="color:#000000;">Attention to detail and organizational skill</span></span></span></span></span></span></span></li></ul>
