Remote Care Coordinator

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<p><span style="font-size: 11pt; font-weight: normal; font-style: normal;"><span style="font-family: Arial;">The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.</span></span></p> <!--_dfFormat_=html--><p style="margin: 0in; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">We are looking for a <strong>Remote Care Coordinator </strong>to join our Lubbock 84th team.</span></p> <p style="margin: 0in; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;"> </span></p> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: #393839; background: white;">If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states.  At Smile Doctors, we excel at providing exceptional patient care.</span></p> <p style="margin: 0in; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;"> </span></p> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">What We Offer</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="margin-bottom: 3pt; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Arial, sans-serif;">Competitive salary </span></li> <li style="margin-bottom: 3pt; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Arial, sans-serif;">Medical, dental, vision and life insurance</span></li> <li style="margin-bottom: 3pt; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Arial, sans-serif;">Short and long-term disability coverage</span></li> <li style="margin-bottom: 3pt; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Arial, sans-serif;">401(k) plan</span></li> <li style="margin-bottom: 3pt; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Arial, sans-serif;">2 weeks paid time off in your first full year + paid holidays</span></li> </ul> <ul style="margin-bottom: 3pt; margin-top: 0px;"> <li style="margin: 0in 0in 3pt 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; font-family: Arial, sans-serif;">Discounts on braces and clear aligners for you and your family members</span></li> </ul> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;"> </span></strong></p> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">What You’ll Do</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">Communicates with patients through Smile Doctors Anywhere and all digital dashboards </span></li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">Manages clinical protocols with Smile Doctors Anywhere with doctor</span></li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">Monitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors Anywhere</span></li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">Collaborates with doctors and team on notifications which require immediate attention</span></li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">Communicates with clinic teams regarding Smile Doctors Anywhere updates and/or changes</span></li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">Analyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platforms</span></li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">Provides troubleshooting/technical support to patients using digital platforms</span></li> </ul> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">What You’ll Need</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="background: white; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: #2d2926;">High School Diploma or equivalent required</span></li> <li style="background: white; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: #2d2926;">Bachelor’s Degree preferred</span></li> </ul> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="background: white; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: #2d2926;">Three (3) years of clinical orthodontic or dental experience required</span></li> <li style="background: white; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: #2d2926;">One (1) year</span><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: black;"> technical support experience preferred, but not required</span></li> <li style="background: white; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: black;">Bilingual (Spanish) preferred but not required</span></li> <li style="background: white; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: #2d2926;">Intermediate knowledge of digital applications including web, email, chat, text, etc.</span></li> <li style="background: white; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: #2d2926;">Intermediate knowledge of principles and processes for providing outstanding customer service</span></li> </ul> <p style="background: white; margin: 0in 0in 8pt 0.5in; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif; color: black;"> </span></p> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><em><span style="font-size: 12.0pt; line-height: 107%; font-family: Arial, sans-serif;">This is the perfect opportunity to grow with an expanding organization! Apply today!</span></em></p><p class="MsoNormal"> </p> <p><span style="font-family: Arial;"><span style="font-size: 10pt;">Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization.  We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.</span><span style="font-size: 11pt; font-weight: normal; font-style: normal;"> </span></span></p> <!--_dfFormat_=html-->

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