The location of this role will vary within the region. This role will also include heavy travel, up to 80%, within the region or nearby territory. <br>At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.<br>Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.<br><br><b>Responsibilities</b><br> <ul><li>Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience</li><li>Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring</li><li>Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations</li><li>Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable</li><li>Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset</li><li>Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers</li></ul> <br><br><b>Requirements</b><br> <ul><li>Available to travel up to 80% of the time within region or nearby territory</li><li>Bachelor's degree or equivalent experience</li><li>Prior leadership experience in a service-focused industry; automotive expertise is not required</li><li>Experience leading teams and managing a diverse group of roles and responsibilities</li><li>Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities</li><li>Experience running complex processes using Lean or other techniques</li><li>Valid driver's license required</li></ul> <br><br><b>Compensation and Benefits</b><br> Benefits<br><br>Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:<ul><li> Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction</li> <li> Family-building, fertility, adoption and surrogacy benefits</li> <li> Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li> <li> Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA</li> <li> Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li> <li> 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li> <li> Company paid Basic Life, AD&D, short-term and long-term disability insurance</li> <li> Employee Assistance Program</li> <li> Sick and Vacation time (Flex time for salary positions), and Paid Holidays</li> <li> Back-up childcare and parenting support resources</li> <li> Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance</li> <li> Weight Loss and Tobacco Cessation Programs</li> <li> Tesla Babies program</li> <li> Commuter benefits</li> <li> Employee discounts and perks program</li> <ul>
