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Note: The job is a remote job and is open to candidates in USA. Twilio is a company shaping the future of communications through innovative solutions for businesses and developers. The Software Engineer, Platform Engineering (L2) role involves building and operating backend services at scale, contributing to cloud infrastructure, and working closely with senior engineers to enhance distributed systems.
Responsibilities
WEAR THE CUSTOMER'S SHOES: Help design, build, and operate services and automations that support Kubernetes clusters at scale, under the guidance of senior engineers. Work with product management and technical leadership to turn well-scoped tasks into working code
BE AN OWNER (CODE QUALITY): Participate in code reviews and follow established patterns and testing standards (unit and integration testing) across the team and platform
BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Support cloud configurations across AWS and Azure environments using Infrastructure as Code (Terraform). Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines
CHAMPION ENGINEERING HEALTH: Build awareness of clean architectural practices. Flag technical debt, bugs, and small-scale system issues to your team as you encounter them
GROW AND COLLABORATE: Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role
Skills
Experience: 1-2+ years of professional software engineering experience, including some exposure to building or operating backend services using Kubernetes. Familiarity with basic Kubernetes operations (deployments, pods, services) is expected; deep production-scale cluster-upgrade experience is not required
Modern Development Workflow: Practical experience with, or strong desire to learn, AI-assisted development tools (e.g., Claude Code) to help write code, automate testing, and support debugging workflows
Deployment Orchestration: Some exposure to GitOps workflows (e.g., ArgoCD) and CI/CD pipelines (e.g., Harness or an equivalent platform); willingness to learn our specific tooling on the job
Language Proficiency: Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest
Cloud Infrastructure: Some experience with cloud environments, ideally basic exposure to AWS core services (such as EC2, S3, EKS) or their Microsoft Azure equivalents (such as Virtual Machines, Blob Storage, AKS). General familiarity with networking concepts (VPC/VNet basics) is a plus
Infrastructure as Code: Basic familiarity with Terraform or similar IaC tools
Distributed Systems: Foundational understanding of distributed datastores, caching layers, or asynchronous event streaming (e.g., Kafka or similar queuing systems), through coursework, projects, or professional experience
Systems Mindset: Solid computer science fundamentals and data structures knowledge, with an eagerness to learn how to build self-healing cloud architectures
Some exposure to containerized infrastructure (Docker, Kubernetes) in coursework, internships, or professional projects
Curiosity about advanced deployment strategies (canary, blue/green); prior hands-on experience not required
Interest in policy-as-code tools such as OPA/Gatekeeper
Interest in OpenTelemetry or distributed tracing concepts
Any exposure to network topology, proxy layers, or mail transfer agent (MTA) protocols
Coursework or personal projects involving distributed datastores, caching, or event streaming (e.g., Kafka)
Interest in multi-cloud environments and a desire to build that experience over time
Benefits
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Much more
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Company Overview
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is
