At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow-up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets.
It's Better Here
At T-Mobile, we’re not just changing wireless—we’re redefining what connected living can be. As we expand our supercharged fiber footprint, our Door-to-Door Broadband Specialists play a crucial role in bringing high‑speed connectivity directly to the communities we serve. This team is the face of our brand in emerging markets, driving growth through authentic, local engagement.
In this role, you won’t just talk about technology—you’ll help people experience what’s possible with next‑generation home internet. Broadband Specialists share current service offers, guide customers through seamless transitions, and ensure they feel confident and supported every step of the way. Success is measured by a specialist's ability to meet sales goals, deliver exceptional customer experiences, and strengthen T-Mobile’s presence in new neighborhoods.
T-Mobile is the place for bold, people‑focused professionals, energized by opportunity. Ready to step forward, lead with heart, and be YOU? Apply now!
Job Responsibilities:
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Drive customer acquisition through door‑to‑door conversations and community outreach—bringing our groundbreaking broadband offers right to a customer's doorstep.
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Create standout experiences by sharing service benefits, answering questions, and delivering post‑sale follow‑up that creates customers for life!
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Team up to win by collaborating with sales leadership and cross‑functional partners, while supporting additional duties and special projects.
Education and Work Experience:
- High School Diploma/GED (Required)
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Consistent track record of hitting sales targets in retail or direct sales, with expertise in simplifying complex product offerings.
Knowledge, Skills and Abilities:
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Sales & Negotiation Excellence — Known to work in direct‑to‑consumer sales, especially door‑to‑door, with strong negotiation skills to confidently secure agreements and consistently meet or exceed sales targets.
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Communication & Customer Engagement — Exceptional verbal and written communication abilities, paired with the skill to connect with customers, address inquiries, deliver effective product presentations, and guide them smoothly into T-Mobile services.
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Problem Solving & Adaptability — Strong ability to identify and resolve issues during the sales process while adapting sales approaches to diverse customer needs and shifting market conditions.
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay: $30,000.00
Annualized Incentive Target: $48,600
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
