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<p style="min-height:1.5em">We're looking for a <strong>Technical Integration Engineer</strong> to join our Technical Operations team in <strong>AMER</strong> and become the primary technical point of contact for game publishers and studios integrating with Aghanim's platform. You'll guide clients through the entire integration journey from initial technical discussions to successful live deployment.</p><p style="min-height:1.5em">This is a crucial hands-on (not a project management) role that combines technical expertise, client communication, and cross-functional collaboration with our customer success and engineering teams.</p><p style="min-height:1.5em"></p><h2><strong>Role Responsibilities</strong></h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Client Technical Support</strong></p></li></ol><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Serve as the go-to technical resource for game publishers and studios in the AMER region</p></li><li><p style="min-height:1.5em">Provide expert guidance on API integration, webhooks configuration, SDK implementation, and platform best practices</p></li><li><p style="min-height:1.5em">Troubleshoot integration issues and help clients optimize their implementation</p></li></ul><ol style="min-height:1.5em" start="2"><li><p style="min-height:1.5em"><strong>Integration Management</strong></p></li></ol><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Lead end-to-end game integrations following our comprehensive checklist</p></li><li><p style="min-height:1.5em">Configure Game Hubs and checkout flows in the dashboard</p></li><li><p style="min-height:1.5em">Set up items, pricing, SKUs, stores, and reward/bonus configurations</p></li><li><p style="min-height:1.5em">Validate webhook implementations (item delivery, refunds, disputes, chargebacks, idempotency handling)</p></li><li><p style="min-height:1.5em">Ensure proper analytics setup and news content integration</p></li></ul><ol style="min-height:1.5em" start="3"><li><p style="min-height:1.5em"><strong>Testing and Quality Assurance</strong></p></li></ol><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Test integrations across sandbox and production environments</p></li><li><p style="min-height:1.5em">Identify and document issues with clear reproduction steps</p></li><li><p style="min-height:1.5em">Ensure integrations meet reliability and functional requirements before launch</p></li></ul><ol style="min-height:1.5em" start="4"><li><p style="min-height:1.5em"><strong>Technical Documentation</strong></p></li></ol><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Help maintain and improve integration documentation</p></li><li><p style="min-height:1.5em">Create client-specific guides when needed</p></li><li><p style="min-height:1.5em">Contribute to internal knowledge base and best practices</p></li></ul><ol style="min-height:1.5em" start="5"><li><p style="min-height:1.5em"><strong>Go-Live Support</strong></p></li></ol><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Migrate configurations from sandbox to live</p></li><li><p style="min-height:1.5em">Refine and publish live hub versions</p></li><li><p style="min-height:1.5em">Coordinate final UI/visual review with design team</p></li><li><p style="min-height:1.5em">Support optional features: Loyalty Program, Daily Rewards, LiveOps, News plugin, attribution integrations (Adjust, AppsFlyer, Singular, etc.)</p></li></ul><ol style="min-height:1.5em" start="6"><li><p style="min-height:1.5em"><strong>Cross-functional Collaboration</strong></p></li></ol><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Work closely with Engineering and Customer Success teams on integrations and issues</p></li><li><p style="min-height:1.5em">Provide structured feedback on product gaps and integration challenges</p></li><li><p style="min-height:1.5em">Support continuous improvement of integration processes and tooling</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Required Qualifications</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Technical background in software development, QA/testing, or technical support</p></li><li><p style="min-height:1.5em">Understanding of idempotency, retries, and reliable delivery patterns</p></li><li><p style="min-height:1.5em">Understanding of REST APIs, webhooks, JSON, and HTTP protocols</p></li><li><p style="min-height:1.5em">Experience working with dashboards, and developer tools</p></li><li><p style="min-height:1.5em">Based in North or South America. Fluent in English</p></li><li><p style="min-height:1.5em">Experience with B2B or B2B2C gaming industry integrations (publishers, studios, gaming platforms)</p></li><li><p style="min-height:1.5em">Self-starter mentality with a passion for learning quickly and delivering results</p></li><li><p style="min-height:1.5em">Familiarity with payment systems, in-app purchases, or e-commerce integrations</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Preferred Qualifications</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience with analytics tools (Google Analytics, PostHog)</p></li><li><p style="min-height:1.5em">Knowledge of mobile app ecosystems (App Store, Google Play)</p></li><li><p style="min-height:1.5em">Understanding of frontend/backend architecture and technical domain configurations</p></li></ul><p style="min-height:1.5em"></p><h2><strong>What Success Looks Like</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Clients successfully launch their Game Hubs with minimal friction</p></li><li><p style="min-height:1.5em">Integration timelines are met or exceeded</p></li><li><p style="min-height:1.5em">Technical issues are caught early and resolved quickly within agreed timelines</p></li><li><p style="min-height:1.5em">Strong relationships built with clients who see you as a trusted technical partner</p></li><li><p style="min-height:1.5em">Clear, actionable bug reports that help engineering ship fixes fast</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Why Join Us</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Work with international game publishers and studios</p></li><li><p style="min-height:1.5em">Direct impact on product development and client success</p></li><li><p style="min-height:1.5em">Collaborative, fast-moving team that values ownership and initiative</p></li><li><p style="min-height:1.5em">Fast decision-making and minimal bureaucracy</p></li><li><p style="min-height:1.5em">Opportunity to grow your technical skills and expand your scope</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><em><strong>Aghanim helps game developers achieve financial and creative independence by providing the solutions they need to launch, run, and grow their businesses.</strong></em></p>
