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Note: The job is a remote job and is open to candidates in USA. Chase is committed to delivering exceptional customer service and supporting military families. As a Retail Customer Service Account Specialist I, you will be the first point of contact for clients, providing comprehensive support for financial products and managing a high volume of inbound calls while building strong customer relationships.
Responsibilities
Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
Utilizes customer service expertise to interpret needs and deliver continuous insights
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
Excels both independently and collaboratively, driving team success and achieving goals
Follows all regulatory and departmental practices and procedures diligently
Takes ownership of each customer interaction while treating them with respect and responding with empathy
Skills
Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components.
Reside approximately within a 90-mile radius of the JPMC Center in the following address: 1818 S. 6th Avenue, Tucson AZ 85713
Communication, information gathering, and decision-making skills
Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
Ability to manage complex customer interactions using empathy, composure, and sound judgment
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
Ability to solve problems and effectively present and explain solutions
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
Developing ability to use data to understand issues and opportunities
Developing skills in using AI technology for automation and prompt writing
Education Requirements
High school diploma or GED required
Company Overview
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.chase.com/.
