Remote Customer Service Representative - Must Reside in NY (Starting 6/22/2026)

<font color="016097"><strong>Overview</strong></font><br><br><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. </strong> <span style="font-family: arial, helvetica, sans-serif;"><strong> </strong></span></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Work Location:</strong> This is a <strong>remote/work from home</strong> position.  Must reside in New York state.</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Compensation</strong>: $16.50/hour</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Paid Training Start Date</strong>: Monday, June 22, 2026</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Training Hours</strong>: Monday through Friday:  8am - 4:30pm EST</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 10pt;"><strong>Hours of Operation</strong> (following training): Monday through Friday:  10am - 9pm EST; Saturday: 7am - 5pm EST</span></p><p style="margin: 0in 0in 7.5pt; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><u>*Please note:</u></strong> During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.</span></p><p style="margin-bottom: 7.5pt;"> </p><p style="margin-bottom: 7.5pt;"><span style="font-size: 10pt;">Build Your Future! Come join our thriving team as a <strong>Remote</strong> Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 10pt;"><strong>Why should you consider TSI-CXBPO (part of TSI family of companies)?</strong></span></p><ul style="margin-top: 0in;"><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;"><strong>Work from home</strong></span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Paid training</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Team-oriented work environment</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Growth opportunity</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</span></li></ul> <br><font color="016097"><strong>Responsibilities</strong></font><br><br><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u>In This Role, You Will:</u></strong></span></p><ul><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Assist customers with billing inquiries/concerns</span></li><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Ensure all account information is accurately documented and inputted into client system</span></li><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Provide detailed explanations of account status and inquiries to customers</span></li><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Adhering to State and Federal regulations pertaining to your job duties</span></li><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Assist customers with delinquent accounts according to various state guidelines</span></li><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Utilize exceptional communication skills to fulfill both client and customer goals</span></li></ul><p style="margin-bottom: 11.25pt;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><span style="color: #414141;">Key Results Areas:</span></strong></span></p><ul><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Maintain an average Inbound Handle Time</span></li><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Achieve Quality Assurance goals</span></li><li style="color: #414141;"><span style="font-size: 10pt; font-family: verdana, geneva;">Adhere to Production measures (time spent on calls, schedule adherence, etc)</span></li></ul> <br><font color="016097"><strong>Qualifications</strong></font><br><br><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u>Ideal Candidate Qualifications:</u></strong></span></p><p style="margin: 0px;"> </p><p style="margin-bottom: 11.25pt;"><span style="font-size: 10pt; font-family: verdana, geneva; color: #414141;">The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>For Remote Positions:</strong> The minimum internet speed requirements for remote work are as follows:</span></p><ul><li style="margin-left: .5in;"><span style="font-size: 10pt;">Broadband internet connection (No DSL, or Dial Up)</span></li><li style="margin-left: .5in;"><span style="font-size: 10pt;">Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)</span></li><li style="margin-left: .5in;"><span style="font-size: 10pt;">Speed Test Results: 40 mbps download, 20 mbps upload</span></li></ul><p style="margin: 0px;"><span style="font-size: 10pt;"> </span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u>Note:</u></strong></span></p><p style="margin: 0px;"><span style="font-size: 10pt;">*<u>Camera requirements</u> – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><span style="font-family: 'Segoe UI', sans-serif; color: #262321;">This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.</span></strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.0pt;">We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.</span></p><p style="margin-bottom: 11.25pt;"> </p><p style="margin-bottom: 11.25pt;">TSISP</p><p style="margin-bottom: 11.25pt;"> </p>