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Looking for a role where you’ll be at the heart of every successful departure? Ramp Agents at Southwest work outside to guide planes, move bags and cargo, help with de-icing planes during cold weather , and help keep our operation running smoothly. It’s a busy, hands-on job where working together helps flights leave on time. Whether y ou're an aviation pro or just starting to learn about the industry, you’ll gain valuable experience and learn new things in this role — all while helping Southwest run safely and on schedule. See what a day on the ramp looks like: swa.is/DayOnTheRamp
This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. New Hires will complete 4- 6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 d ays, with the potential for mandatory overtime. This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
Responsibilities
Provide friendly service to and maintains positive relationships with all internal and external Customers
Work in a cooperative spirit to ensure the success of our Company
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
Load, unload, service, guide, and direct Company Aircraft
Receive and record Customer baggage, air freight, mail and company materials as required
Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent.
Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
Use jetway stairs frequently to carry items checked at the gate to the aircraft bin
Review cargo forms for accuracy and corrects forms as necessary
Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork.
Maintains an inventory of such items and supplies
Transport cabin and cleaning equipment between aircraft storage area
Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
Manually pushes and pulls push carts and containers
Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required
Duties vary by size and organization of station.
Provide friendly service to all Co-workers and Customers.
Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Requirements
Ability to work well with others as part of a team, and work under stressful situations
Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Must be able to communicate information and instructions verbally and/or via radio equipment.
Must possess a valid state motor vehicle operator's license
Must be able to obtain a SIDA badge and meet all local airport requirements
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
Must be able to work in cramped or high places
Must be able to carry heavy items up and down jetway stairs
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Benefits
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
