Quality Analyst, Gen AI Data Quality

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If you have forgotten your email login, please contact <a href="mailto:servicedesk@welocalize.com" target="_blank" rel="noopener noreferrer"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">servicedesk@welocalize.com</span></a> subject Workday Candidate Login</p><p></p><p>When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.</p><p></p><p>Thank you!</p><p><u>NOTICE:</u>  For Privacy Policy please review <a href="https://www.welocalize.com/security-compliance/privacy-policy/" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u>here</u></span></a></p><p style="text-align:left"><u><b>Job Responsibilities:</b></u></p><p style="text-align:inherit"></p>Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination. Shared accountability for client outcomes and team performance with the Ops Manager<div><b>Key Responsibilities</b></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Plan training & certification for raters/annotators and coordinators; track completion and impact.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Manage client escalations; present options, trade-offs, and recovery paths.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Standardize SOPs, templates, and checklists; remove bottlenecks.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Coach P1s and C2–C3 on tools, workflows, and QA craft.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Ensure compliance/security across data handling and platform access.</span></div><div></div><div><b>Requirements</b></div><div><b>Education</b></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.</span></div><div><b>Experience</b></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>2+ years in quality/ops with hands-on QA and workforce/training coordination.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>1+ years leading people/pods (formal or informal).</span></div><div><b>Skills</b></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Multi-project planning and stakeholder management.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Clear client communications and governance cadence participation.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Strong spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Capacity planning with vendors; confident <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">escalation/negotiation.</span></span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Effective in global, distributed teams.</span></div><div></div><div><b>Additional Qualifications</b></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Near-native English with strong writing and editorial skills.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Hands-on with generative AI tools (text/voice/video).</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Background in QA testing, rubric design, or AI safety/ethics evaluation.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Familiarity with data-annotation platforms and model-evaluation tools.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Ability to interpret <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">code/datasets/workflows</span> at a conceptual level (no coding required).</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Works independently and manages workflows effectively in a remote setup.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Multilingual ability beyond English.</span></div><div></div><div><b>Scope & Autonomy</b></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Leads quality, training, and performance tracks across several projects; independent within guardrails.</span></div><div><span>·</span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">      </span><span> </span></span><span>Shared accountability for client results and team performance with Ops Manager.</span></div><p></p><p style="text-align:left">Additional Job Details:</p>