Manager, Employee Relations

<table style="height: 17px; width: 100%; border-collapse: collapse; background-color: #4373BA" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"> <div class="job-header"> <h1 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 24pt;="" color:="" #ffffff"="">DEPARTMENT OF REVENUE</span></h1> <h2 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><em><span style="font-size: 12pt; color: #FFFFFF">Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.<br><br></span></em></span></h2> </div> </td> </tr> </tbody> </table> <h3 dir="ltr" style="text-align: center"><span style="font-size: 24pt; font-family: " times="" new="" roman",="" times,="" serif"=""><strong>EMPLOYEE REALTIONS MANAGER</strong></span></h3> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Location:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Human Resources Division<span style="font-family: " times="" new="" roman",="" times,="" serif"=""><br>1600 West Monroe Street, Phoenix, AZ 85007</span></span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Posting Details:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Salary: $93,500 Annually <br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Grade: 25<br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Closing Date: 6/1/2026</span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Summary:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">As a member of Human Resources Employee Relations team, this position is responsible for managing the employee relations function and team which serves as subject matter expert and provides HR service and support to employees and managers on various topics such as engagement, performance, retention, benefits, leaves, complaint resolution and investigations, policies and procedures administration, benefits and HR reporting. This position performs supervisory and management duties over a team of 2 to 4 employees, varying in titles and grades.<br><br>This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.<br></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Duties:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Essential Duties and Responsibilities include but are not limited to:<br><br><strong>Supervisory</strong>:</span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Carries out supervisory responsibilities in accordance with ADOR’s core values, agency policies, applicable standard work, and applicable laws. Responsibilities include: <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Communicating and enforcing agency policies and programs.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and </span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Human Resources as appropriate.<br><br><strong>Employee Relations Program Management:</strong><br><br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ensures effective, value-added delivery of HR/ER support and services to the agency personally and through subordinate staff to include the following:<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Develops, implements, trains, coaches and models for the ER team and agency managers, programs, procedures, best practices, standard work, tools and resources that support nurturing positive employer-employee relations.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ensures fair and equitable application of HR policies, procedures, and practices are administered by ER team and agency managers to include, but not limited to performance management, corrective action, leave administration, requests for reasonable accommodations, and disputes/complaint resolution, and investigations.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Develops, updates, and ensures delivery of Benefits orientation for new hires, leads agency-level benefits open enrollment support plan, and ensures employee needs for assistance with benefits are met by the team who serve as a liaison between staff and the Department of Administration. <br><br><strong>Project Management/Contribution:</strong><br><br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Leads and actively participates in projects with cross-functional teams as assigned to include:<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Developing, maintaining, and coordinating detailed project plans to define roles and assignments, metrics, process documentation, actions, and minutes for internal and external stakeholders.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Facilitating/attending project meetings.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Monitors project and audited milestones.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Prepares written reports for internal/external stakeholders, documents results, KPIs, and quality improvement.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Establishes and maintains effective working relationships with stakeholders, managing expectations.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Coordinates and facilities meetings.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Engages as project business lead and/or SME, as applicable, to ensure the successful execution of all mandated and non-mandated projects.<br><br><strong>Agency/Department Compliance & Continuous Improvement:</strong><br><br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Actively contributes to team and individual effectiveness through the following: <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Attends and leads staff meetings and huddles of work unit or district; and may cascade and track information as indicated<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Completes all required training in a timely manner.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Participates in assigned work teams as appropriate.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">May complete periodic metrics, projects, huddle boards and reports as requested. <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Prepares for and actively participates in 1:1 coaching with supervisor.</span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge, Skills & Abilities (KSAs):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Knowledge/Understanding:</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge of human resources/personnel principles and practices<br>In depth knowledge of employment laws, rules, regulations, policies and procedures pertaining to personnel administration and Employee Relations, FLSA, FMLA, ADA, Risk Management, HIPAA<br><br><strong>Skills</strong>:<br><br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Excellent verbal, written, and listening communication skills<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Excellent interpersonal skills and demeanor<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as GMail, Sheets, Docs, and Drive.<br><br><strong>Abilities</strong>:<br><br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to work with a high degree of autonomy and also participate collaboratively as part of a team<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to establish and maintain an inclusive and innovative environment that collaborates and empowers others to be engaged in the mutually beneficial outcome<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another<br><br><strong>Additional Job Demands:</strong><br><br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.<br>No substantial exposure to adverse environmental conditions (such as in typical office or administrative work).</span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Selective Preference(s):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The ideal candidate for this position will have:</span></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as a Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Minimum of seven years related experience in Human Resources, two of which are in Employee Relations, Leave Administration, and Benefits.<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">A Bachelor's degree in business or related field<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Previous supervisory experience<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">SHRM CP, or SPHR<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Experience with Continuous Improvement, Six Sigma and/or LEAN</span></span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Pre-Employment Requirements:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><strong><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">The final candidate will be required to abide by the the following pre-employment checks:</span></span></strong></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).</span><br><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Arizona Tax Filing Records Check</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">If applicable, ASEDRA Authorized Driver Identification Check</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).</span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4; height: 17px" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Benefits:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">The State of Arizona provides a world class comprehensive benefits package including:</span></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Affordable medical, dental, life, and short-term disability insurance plans<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Participation in the Arizona State Retirement System (ASRS) and long-term disability plans<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">10 paid holidays per year<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Vacation time accrued at 4.00 hours bi-weekly for the first 3 years<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Sick time accrued at 3.70 hours bi-weekly<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Deferred compensation plan<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Wellness plans<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Tuition Reimbursement <br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Stipend Opportunities <br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Infant at Work Program <br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Rideshare and Public Transit Subsidy<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Career Advancement & Employee Development Opportunities<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Flexible schedules to create a work/life balance<br></span></span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Learn more about the Paid Parental Leave program <a title="Paid Parental Leave Pilot Program" href="https://hr.az.gov/about/resources/family-leave-expansion" target="_blank" rel="noopener noreferrer">here</a>. For a complete list of benefits provided by The State of Arizona, please visit our <a href="https://benefitoptions.az.gov/jobseekers" target="_blank" rel="noopener noreferrer">benefits page</a></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Retirement</span>:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.</span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Contact Us:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at avallone@azdor.gov.<br><br>*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.</span></span></span></p> </div>