Head of Accounts (Creative Milkshake)

June 5, 2026

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<div style="text-align:left"><img style="max-width:100%" src="https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/ddc5d926-9d32-4201-a202-97c1a9e4e4a4/Creative_Milkshake%20copy.png"></div><h2>About the Role</h2>Creative Milkshake makes scroll-stopping UGC ads that drive results on Meta and TikTok. We're a remote-first creative studio - part of the inBeat/Fieldtrip group - trusted by some of the world's most ambitious DTC brands to turn creative into conversions.Following the merger with inBeat and a deliberate restructure of how we serve clients, we're separating account leadership from business development into two distinct functions. This role - Head of Accounts - owns the existing client base: revenue health, team leadership, invoicing clarity, and account growth. Business development responsibilities will initially sit adjacent to this role and will transition into a dedicated hire as the team scales.This is a commercial leadership role, not a coordination function. You will own monthly invoiced revenue and be accountable for making it predictable.<h2>Location</h2>The role is fully remote (CET, GMT, or ±1 timezone required).<h2>Key Responsibilities</h2>1. Revenue OwnershipThis is the primary function of the role.<ul style="min-height:1.5em"><li>Own monthly invoiced revenue across all existing client accounts</li><li>Drive all accounts forward to ensure a fast, consistent invoicing cadence</li><li>Identify blockers in delivery, scope, or client behaviour - and resolve them proactively</li><li>Ensure no revenue sits in 'pending' longer than necessary</li></ul>If revenue is delayed, this role owns fixing it.2. Forecasting & Financial Accuracy<ul style="min-height:1.5em"><li>Produce a monthly revenue forecast at the start of each month using ClickUp and active project data</li><li>Track actual invoiced revenue at month-end</li><li>Report on and reduce the variance between forecast and actual</li><li>Build toward a cadence of predictable, reliable revenue reporting</li></ul>3. Invoicing System Ownership<ul style="min-height:1.5em"><li>Own the end-to-end invoicing process: system, timing, and accuracy</li><li>Ensure every project has a clearly assigned invoice month</li><li>Trigger Finance at the right point in each project lifecycle</li><li>Create simplicity and clarity in how invoicing works across the AM and PM teams</li></ul>4. Team LeadershipYou will lead a team in transition. Part of this role is clarifying what successful Account Management looks like - while building a structure that supports long-term scale.<ul style="min-height:1.5em"><li>Lead weekly AM team meetings to align on priorities and delivery standards</li><li>Run monthly 1:1s alongside the Head of Client Services</li><li>Coach AMs to lead accounts proactively, not reactively</li><li>Drive a culture where invoicing is planned, not chased</li></ul>5. Account Growth & Expansion<ul style="min-height:1.5em"><li>Identify and drive upsell opportunities within existing accounts</li><li>Own renewals and scope expansions</li><li>Ensure accounts grow beyond their initial deal value</li><li>Stay close to client sentiment to catch churn risk early</li></ul>6. Cross-Functional Collaboration<ul style="min-height:1.5em"><li>Partner with the Head of Studio and Head of Ops to ensure delivery is positioned for clean invoicing</li><li>Work closely with Finance on collections, billing queries, and process improvements</li><li>Escalate client-facing issues to the Head of Client Services when they carry commercial or relationship risk</li><li>Step into complex projects when needed to unblock delivery and protect the account</li></ul>7. Business Development - Transitional ScopeNote: Transitional ResponsibilityBusiness development currently sits within scope of this role as Creative Milkshake grows toward a dedicated BizDev hire/shared inBeat BizDev. The expectation is light-touch support - not a full sales function.<ul style="min-height:1.5em"><li>Support inbound lead qualification: review briefs, assess fit, and flag opportunities to the Head of Client Services</li><li>Assist in reactivation of lapsed client relationships using existing account knowledge</li><li>Identify upsell hooks from within active accounts that can feed into a future outbound pipeline</li><li>Provide input on proposal shaping when existing client relationships are in scope</li></ul><h2>What Success Looks Like</h2><ul style="min-height:1.5em"><li>Revenue becomes predictable - leadership can rely on the forecast</li><li>Accounts move quickly and intentionally; nothing stalls without a reason</li><li>The AM team operates with commercial urgency and clear role ownership</li><li>Invoicing is proactive and systematic, not reactive and chaotic</li><li>Accounts grow beyond their initial scope</li><li>Business development is supported in a transitional capacity, with a clear hand-off plan in place as the team scales</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>6+ years in account management, client success, or commercial leadership - agency experience strongly preferred</li><li>Proven ability to drive revenue from existing accounts, not just manage relationships</li><li>Experienced leading and developing AM or client-facing teams</li><li>Commercially sharp: you think about invoicing, forecasting, and margin, not just client happiness</li><li>A clear communicator who can hold a team accountable without losing trust</li><li>Comfortable with ambiguity - this team is in active restructure and needs someone who leads into that, not away from it</li><li>CET, GMT, or ±1 timezone required</li></ul><h2>Tools</h2><ul style="min-height:1.5em"><li>ClickUp (project & revenue tracking)</li><li>HubSpot or similar CRM</li><li>Google Drive & Sheets</li><li>Slack</li><li>Notion</li></ul><h2>Perks & Culture</h2> 🧘🏻‍♀️ Health & wellbeing benefits compensation 💻 Work remotely and create your own schedule ✈️ Generous PTO and holidays 💪 A ridiculously awesome team and work environment 📚 Tons of training opportunities, including paid courses and conferences 🏝️ Annual team retreats around the world<div style="text-align:left"><img style="max-width:100%" src="https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/6d66b12d-f4a9-4093-ac50-4ef5d5bd0139/Screenshot%202026-05-19%20at%2020.26.44.png"></div>

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