Food and Beverage Supervisor - Restaurant, Bar and Coffee Shop

Position Objectives

The primary responsibility of the Outlets Supervisor is to oversee the Outlets functions and ensure staff are properly taking care of guests and that optimum guest satisfaction is being achieved. The Outlets Supervisor will continuously strive to improve guest and employee satisfaction and maximize the financial performance of the department.

Qualifications

• Must be twenty-one (21) or older
• Must have a flexible schedule with the ability to work weekends and holidays
• Must have prior experience in the guest services, front desk, Food and Beverage or related profession will be considered
• Demonstrated experience in exercising confidentiality and integrity

Education & Skills

• Preferred; Bachelor’s Degree in Hospitality, Business or other related field
• Required; extensive experience using Microsoft Office Applications, Outlook, Internet, and other Microsoft Office products
• Required; mathematical skills that require the ability to add, subtract, multiply and divide
• Required; effective oral and written communication skills in order to interact with all employee levels and guests within the hotel
• Required; Ability to multi task, prioritize and handle conflicting demands
• Required; Flexible with the ability to adapt to a rapidly changing priorities and situations
• Required; Sold under pressure, professional and able to maintain composure in handing complaints and other feedback
• Required; Ability to meet deadlines without compromise