Enterprise Implementation Manager

<h1>Enterprise Implementation Manager</h1><p><strong>Department: </strong>Customer Success</p><p><strong>Employment Type: </strong>Full Time</p><p><strong>Location: </strong>United States</p><p><strong>Reporting To: </strong>Head of US Customer Success</p><br><br><h3>Description</h3><div>Hi 👋 I'm Paul, Head of US CS at Pinpoint.<br><br> </div><div>We’re a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.<br><br> </div><div>You only need to look at our reviews on <a href="https://www.google.com/search?q=g2+pinpoint&oq=g2+pinpoint+&gs_lcrp=EgZjaHJvbWUyCggAEEUYFhgeGDkyBggBEEUYQDINCAIQABiGAxiABBiKBTINCAMQABiGAxiABBiKBTINCAQQABiGAxiABBiKBTINCAUQABiGAxiABBiKBTIHCAYQABjvBTIGCAcQRRg80gEIMzQ5NmowajSoAgCwAgE&sourceid=chrome&ie=UTF-8"><strong>G2</strong></a> and <a href="https://www.capterra.com/p/174069/Pinpoint/"><strong>Capterra</strong></a> to see how often customers mention the quality of our support and onboarding. That experience starts with implementation.<br><br>As we continue to bring on more large, complex customers, we’re looking for an <strong>Enterprise Implementation Manager</strong> to fully own a high volume of mid-market and enterprise implementations from end to end. You’ll steer timelines, manage technical complexity, and lead customers confidently through a high-stakes rollout.<br><br><strong>The fine print (but way more exciting):</strong> </div><ul> <li>This is a remote role based in the U.S. (EST or CST). Our HQ is in Jersey, UK, and our 100-person team is spread across the U.K. and U.S.</li> <li>At full ramp, you'll manage 15–20 active implementations at once—a mix of around 10 lighter SMB rollouts (4–8 weeks), 6–7 mid-market projects, and 2–3 chunkier enterprise programs that run closer to 6 months. The average implementation runs about 50 days.</li> <li>Our product is deep, flexible, and genuinely complex. You’ll need to understand a wide range of customer types, workflows, and implementation paths.</li> <li>Pinpoint isn't for everyone. We're still in startup mode: fast-moving, lean, and sometimes ambiguous. You'll thrive here if you're proactive, adaptable, and comfortable building structure where none exists.</li> <li>Our <a href="https://workwithus.pinpointhq.com/#values-header"><strong>values</strong></a> actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.</li> </ul><br><br><h3>About the Role:</h3><ul> <li>Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency</li> <li>Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned</li> <li>Lead internal and external discovery to understand customer needs and design tailored implementation plans</li> <li>Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can</li> <li>Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication</li> <li>Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices</li> <li>Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success</li> <li>Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials</li> </ul><div> <strong>Tech stack:</strong> Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru</div><br><br><h3>About You:</h3><ul> <li>3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus)</li> <li>Proven experience managing 10+ concurrent implementations—balancing complexity, customer pressure, and internal coordination</li> <li>Technically self-sufficient—can read API docs, troubleshoot basic integration issues, and reduce engineering dependency</li> <li>Structured project owner—builds milestone-driven plans, defines customer responsibilities, and thinks 2–3 steps ahead to manage risk</li> <li>Experienced working with global customers and cross-functional teams (product, engineering, CS)</li> <li>Past examples of managing implementation risk—e.g., adjusting plans, unblocking tech issues, or driving change</li> <li>Brings operational rigor and accountability to each project—others trust you to own outcomes, not just tasks</li> <li>Comfortable working in ambiguous, startup-style environments with evolving processes</li> <li>Professional polish and presence—clear communicator who can command a (virtual) room</li> <li>AI-forward in how you actually work</li> <li>Comfortable working in ambiguous, startup-style environments with evolving processes.</li> <li>Based in the U.S. (EST or CST)</li> </ul><br><br><h3>What We Offer:</h3><div>We want Pinpoint to be the <strong>best place you’ve ever worked</strong>—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:</div><ul> <li>🩺 <strong>Gold-plated healthcare</strong> – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered</li> <li>🏝️ <strong>Unlimited holidays</strong> – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life</li> <li>🧠 <strong>Mental health support</strong> – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first</li> <li>💰 <strong>Retirement matching</strong> – A competitive plan to help you hit your long-term financial goals</li> <li>🌍 <strong>Remote-first culture</strong> – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust</li> <li>📈 <strong>Meaningful equity</strong> – You’re helping build something special, and you should share in its success</li> <li>👶 <strong>Generous parental leave</strong> – Up to 16 weeks of fully paid leave to support new parents</li> <li>📚 <strong>Learning budget</strong> – Annual funds for courses, books, or anything else that fuels your personal and professional growth</li> <li>💻 <strong>Top-of-the-line equipment</strong> – MacBook Pro, 4K monitors, and all the right tools to do your best work</li> <li>🤝 <strong>A team that’s got your back</strong> – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow</li> </ul><div> <br>A detailed overview of our benefits can be found <a href="https://pinpoint.notion.site/Benefits-at-Pinpoint-fe165516976c4db684eb733bd5750294"><strong>here</strong></a><strong>.</strong> </div>