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<span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>Remote Inbound Call Center Representative </b></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>Join a team that makes a difference!</b><br>Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity!<br><br><b>What You Can Expect from Us:</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="background:#FFFFFF;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Competitive pay: $23.28/hour = $18.35/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week) </span></span></span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="background:#FFFFFF;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Rate may increase based on location and VA compliance requirements.</span></span></span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Remote Role: You can work from home!</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Comprehensive health, dental, and vision.</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Paid time off, paid sick time and 11 paid holidays </span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">401(k) with employer matching</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Tuition assistance and employee support programs</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Paid training and all equipment provided</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Opportunities for advancement</span></span></span></li><li style="margin-left:32px;margin-bottom:11px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Friendly, business casual work environment</span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>What You’ll Do:</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Answer incoming calls and assist customers with their questions.</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Provide excellent service with a positive and understanding approach.</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Document call details in our systems.</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Solve problems and help customers find solutions.</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Work with a variety of people and build positive relationships.</span></span></span></li><li style="margin-left:32px;margin-bottom:11px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">And other tasks, as needed.</span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>What You’ll Need:</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">U.S. citizenship (work sponsorship not available) </span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Two forms of valid ID (one must be a REAL ID or U.S. passport)</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Ability to obtain and pass a VA government background check</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Great communication skills and a desire to help others</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. <i>(This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) </i></span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Attention to detail and reliable flexibility to work solo and on a team</span></span></span></li><li style="margin-left:32px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Preferred 1 year of call center experience</span></span></span></li><li style="margin-left:32px;margin-bottom:11px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">General office skills and knowledge of standard office computer equipment</span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:10pt;"><span style="line-height:115%;">Machines and Equipment:</span></span></b><br><span style="font-size:10pt;"><span style="line-height:115%;">The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.</span></span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><b>Physical Activity:</b><br>The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. </span></span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><b>Working Conditions:</b><br>The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.<br>Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data</span></span></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="line-height:115%;">PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</span></span></i></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;">We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to<b> <u>HR@principlechoice.com</u>.</b></span></span></span></span></span><br><br>
