CUSTOMER SERVICE CLERK (FULL TIME)

Job Summary

Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties and Responsibilities:

Greets and provide specialized services to customers. Perform transactions quickly efficiently and professionally. Provides the following representative services - Provides layaway services. Explain layaway policies and requirements.

• Provides refunds, merchandise exchanges and price adjustments in accordance with NEX policy.
• Takes and places customer special orders as required. Compute cost and takes required deposit. Places orders promptly and follow up regularly with applicable Buyer Vendor. Advises customer of delivery and updates status of order as necessary.
• Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup delivery. Adjusts selling price and computes necessary accounting documentation.
• Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assist customers with questions regarding their accounts such as available balances credit limits etc. Accepts NEXCARD payments.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher-level associate having authority to resolve the matter.
• Interact with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supp