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The Elite Job is seeking detail-oriented and dedicated Non-Voice Process Associates to join our growing remote team. This role is ideal for candidates who are efficient, self-motivated, and capable of maintaining high levels of accuracy and productivity in a work-from-home environment. As part of our Chennai-based BPO operations, you will be responsible for managing backend operations, handling data processing tasks, and ensuring client deliverables are met on time and with precision.
Key Responsibilities
Accurately process and manage high volumes of data entry tasks.
Handle customer support requests through email, chat, or internal ticketing systems—no voice calls required.
Review, verify, and update customer or client records and information.
Monitor workflows and ensure all tasks are completed within defined SLAs.
Communicate with internal teams to resolve queries and discrepancies.
Maintain confidentiality and adhere to company policies and data protection regulations.
Perform quality checks and participate in continuous improvement initiatives.
Required Skills and Qualifications
Minimum qualification: Any Graduate (preferred: B.Com, BBA, B.Sc., BCA).
Excellent written English communication skills.
Proficient in using MS Office tools, particularly Excel and Word.
Strong typing skills with high accuracy (minimum 35 WPM).
Ability to stay organized and prioritize tasks efficiently.
Comfortable working independently in a virtual environment.
Experience
0 to 2 years of experience in a non-voice BPO process or back-office operations.
Freshers with strong communication and data-handling skills are also encouraged to apply.
Working Hours
Shift Timing: Rotational Shifts (Day/Night) depending on project requirements.
Work Days: 5 days a week (2 days off).
Remote: Yes, but candidates must reside in Chennai due to future in-person training or meetings.
Knowledge, Skills, and Abilities
Strong attention to detail and a commitment to delivering high-quality work.
Good problem-solving and analytical thinking abilities.
Ability to meet tight deadlines in a fast-paced environment.
Familiarity with CRM platforms and database tools is a plus.
High level of accountability and ownership.
Benefits
Permanent Work-from-Home Opportunity
Performance-based incentives and bonuses
Internet reimbursement (as per company policy)
Paid time off, sick leave, and other statutory benefits
Training and career advancement opportunities
A collaborative and supportive work culture
Why Join Us
At The Elite Job, we believe in empowering our employees through flexibility, learning, and a strong work ethic. We are committed to creating an inclusive, digitally driven workspace where your voice matters—even in a non-voice role. Join us to experience professional growth, job security, and a vibrant remote work culture designed to support your career and personal life.
How to Apply
If you meet the above requirements and are ready to start or grow your career in the BPO industry, we would love to hear from you! Please send your updated resume to us with the subject line: Application for Non-Voice Process – Chennai Remote Shortlisted candidates will be contacted for a virtual assessment and interview.
