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External job description<br><br>Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.<br><br>Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.<br><br>Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business' current openings.<br><br>Key job responsibilities<br><br>Key Responsibilities and Job Elements:<br><br>Support, mentor, and motivate your hourly workforce<br><br>Manage safety, quality, productivity, and customer delivery promises<br><br>Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives<br><br>Lift up to 49 pounds and frequently push, pull, squat, bend, and reach<br><br>Stand/walk for up to 12 hours during shifts<br><br>Work in an environment where the noise level varies and can be loud<br><br>Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)<br><br>Continuously climb and descend stairs (applies to sites with stairs)<br><br>Lead and supervise a team of Process Assistants and NES Learning Ambassadors (2-5 front-line non-exempt leaders and 1-2 Learning Ambassadors depending on location) and associates for bilingual approved cohorts in outbound or inbound operations.<br><br>Carry out supervisory responsibilities in accordance with the organization's policies and procedures. At times this may require the need to support in both English and/or Spanish, depending on the associate population need.<br><br><b>BASIC QUALIFICATIONS</b><br><br>- 2+ years of employee and performance management experience<br><br>- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience<br><br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br><br><b>PREFERRED QUALIFICATIONS</b><br><br>- 1+ years of performance metrics, process improvement or lean techniques experience<br><br>- Able to communicate fluently in both English & Spanish<br><br>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.<br><br>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,400/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
